Article
Details
Citation
El-Amir A & Burt S (2010) Towards modeling the retailer as a brand: A social construction of the grocery store from the customer standpoint. Journal of Brand Management, 17 (6), pp. 429-445. https://doi.org/10.1057/bm.2009.36
Abstract
As a highly customer-sensitive business, retailing is one of the most socially active industries. Nevertheless, when addressing retailers as brands, the retailing literature has failed to account for their unique social orientation, exposing a gap in the literature. This paper utilizes the sociological view of brands to socially construct a conceptual retail brand model from the customer standpoint. An ethnographic study of grocery retailing revealed that the store has, metaphorically, a tree-shaped culture, which can organically model the interplay between building the retailer brand as a culture and the phases constituting the social-self concept.
Keywords
retailing; branding; sociology; social construction; conceptual modeling; Retail trade; Sociology research
Journal
Journal of Brand Management: Volume 17, Issue 6
Status | Published |
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Publication date | 30/04/2010 |
Publication date online | 15/01/2010 |
URL | http://hdl.handle.net/1893/2581 |
Publisher | Palgrave Macmillan |
ISSN | 1350-231X |
People (1)
Professor, Marketing & Retail