Conference Paper (published)

Nostalgia, Reassurance and Support: How eWOM Can Enhance the Social Well-Being of Older Adults

Details

Citation

Wilson-Nash C & Pavlopoulou I (2022) Nostalgia, Reassurance and Support: How eWOM Can Enhance the Social Well-Being of Older Adults. In: Advances in Consumer Research, Volume 50, volume 50. Association for Consumer Research, Denver, 20.10.2022-22.10.2022. Advances in Consumer Research, p. 790.

Abstract
Online community usage is increasing amongst older consumers, within which large quantities of electronic word-of-mouth (eWOM) are created and absorbed. We find that social well-being is enhanced by different eWOM behaviours, such as, nostalgic eWOM, seeking advice to reduce concerns, and responding to eWOM by reassuring, supporting, and easing worries.

StatusPublished
Publication date31/12/2022
Publication date online20/10/2022
PublisherAdvances in Consumer Research
ISBN978-0-915552-84-9
ConferenceAssociation for Consumer Research
Conference locationDenver
Dates

People (2)

Dr Ismini Pavlopoulou

Dr Ismini Pavlopoulou

Lecturer in Digital Marketing, Marketing & Retail

Dr Carolyn Wilson-Nash

Dr Carolyn Wilson-Nash

Senior Lecturer, Marketing & Retail