Conference Paper (unpublished)

‘Operational Risk Escalation and the Theory of Planned Behaviour': An Empirical Analysis of UK Call Centres

Details

Citation

Webb R, Cheevers C & Bryce C (2012) ‘Operational Risk Escalation and the Theory of Planned Behaviour': An Empirical Analysis of UK Call Centres. 5th European Risk Conference, Luxembourg,, 13.09.2012-14.09.2012.

StatusUnpublished
FundersGlasgow Caledonian University
Conference5th European Risk Conference
Conference locationLuxembourg,
Dates–

People (1)

Professor Robert Webb

Professor Robert Webb

Professor of Banking and Appl. Economics, Accounting & Finance