Facebook's digital assistant blends AI with customer service staff - but will it cope without human help?

Citation

Smith L (2015) Facebook's digital assistant blends AI with customer service staff - but will it cope without human help?. The Conversation. 03.09.2015.

Abstract
First paragraph: With the arrival of its monosyllabic M, Facebook has introduced its own personal digital assistant, following those from Apple (Siri), Microsoft (Cortana), Google (Now) and Amazon (Echo). Technically, M operates partly on the user’s smartphone via the Facebook Messenger app, but it is mostly a cloud-based service. Unlike the others, however, this isn’t just an artificial intelligence but a mix of smart machine learning and human assistance.

Keywords
Artificial intelligence; Facebook; Digital economy; Siri; Machine learning; Facebook M; Cor

Notes
https://theconversation.com/facebooks-digital-assistant-blends-ai-with-customer-service-staff-but-will-it-cope-without-human-help-46835