Service Level Agreement (SLA) from the Student Enrolment, Data and Fees Team

The team are responsible some of the core aspects of a student's record.

1. Enrolment

Setting up student records for each period of study so that they can complete online enrolment via the Portal, and ensuring that all students have enrolled
Providing data files to Stirling, Clackmannanshire, Falkirk and Fife Council for council tax exemption purposes
Arranging enrolment events at the start of the academic year so that students can collect their ID card

2. Fees

Providing data files to SAAS and the Student Loans Company so that tuition fees can be paid and student loans disbursed
Inputting your tuition fees onto your student record so that the correct amount is presented during online enrolment
Coordination and payment of US Federal Loans
Payment of student cash-award Scholarships

3. Data

Responding to Verification Requests (e.g. from employers) who wish to confirm a student's attendance at the University

4. What does the University expect from me?

We expect you to regularly check your University of Stirling email account as all important information will be sent there.

SAAS funding

You should apply for funding in good time before the start of the next academic year (e.g. by the guarantee date of June 30^th).

US Federal Loans

Submit all relevant information to allow the University to assess your eligibility for funding.

Scholarships

Return the terms and conditions in good time to allow your scholarship to be paid.

5. More information

Student Services Hub - Campus Central
University of Stirling
FK9 4 LA

Tel: 01786 466022

Web:

We aim to respond to enquiries within 5 working days.