students talking in union

Student Services Hub

The Student Services Hub brings lots of services together to help you resolve a whole range of queries through a single point of contact, easily access the services you need, and thrive during your time at the University of Stirling.

We can help you with questions on all of the services listed below, and you can get in touch with us by calling, emailing or visiting the Student Services Hub in Campus Central.

Student Services Hub during the festive break

The Student Services Hub will be open as usual until Monday, 23 December.  It will be open for live chat, email and telephone enquiries on Friday, 27 December, 9am to 5pm. Usual services and times will resume on Friday, 3 January. 

The Chaplaincy will be closed from Friday 20th December until Monday 6th January. Chaplains and Faith Representatives are available over the break, please see our chaplaincy team details for further information.

Please visit the support for students over the Winter Break blog for more information and out of hours support.

Chat to us: Live Chat via your portal
Monday: 9.00 - 16.30
Tuesday 10.00 - 16.30
Wednesday to Friday: 9.00 - 16.30
Saturday and Sunday: 10.00 - 14.00 

Call us: 01786 466022
Monday: 9.00 - 16.00
Tuesday: 10.00 - 16.00
Wednesday to Friday: 9.00 - 16.00
Saturday and Sunday: 10.00 - 14.00

Meet with us: in the Student Services Hub, Campus Central
Monday: 9.00 - 16.30
Tuesday: 10.00 - 16.30
Wednesday to Friday: 9.00 - 16.30
Saturday and Sunday: 10.00 - 14.00

To request a face-to-face enquiry with a Hub Assistant please come to the Hub on the ground floor of Campus Central and scan the QR code to join our queue. A Hub Assistant will call you forward to have a chat when they are available.

Email us: ask@stir.ac.uk. If you're a current student, please contact us from your University email account or include your student ID if you're emailing from a personal address.

British Sign Language (BSL) users can contact the University of Stirling via contact SCOTLAND-BSL, the online British Sign Language video relay interpreting service. Find out more on the contactSCOTLAND website. 

 

Hub opening hours

Monday: 9.00 - 16.30
Tuesday: 10.00 - 16.30
Wednesday to Friday: 9.00 - 16.30
Saturday and Sunday: 10.00 - 14.00

Out of hours and emergency support

Find out where you can get support at any time.

Out of hours and emergency support

I want to find out about...

Support for mental health and wellbeing

How we can help

Accessibility and Inclusion support

Our services

Support for my money issues

Money support

Spiritual support at university

Chaplaincy

LGBT+ student support contacts

See the support available

Support relating to sexual and gender based violence

Talk to someone

If you think you have been spiked

Advice and support

Studying at university

Learning services

Making a payment to the University

See your options

Academic Registry for students

Admin and info services

Study abroad and exchange

Explore the world

Visas and immigration advice

More information

Careers information and guidance

Employability

Free period products

How you can benefit

Staff supporting students

Go to staff pages

Support for estranged students and student carers

See our support

Support for care experienced students

Care experienced students

Stay connected with the Hub

See the latest updates and information from the Student Services Hub and other University services by following Student Services on X. 

Student Hub on X

Frequently asked questions

What do I do if I want to talk in private?

Our front desks are screened for your privacy but we understand if you'd like to speak somewhere more confidential. We have a private room within the Hub for any conversations you don't want to have within the main space. Just let the Student Hub Assistant or the Welcome Assistant know when you arrive and we'll be happy to move to a more private space.

Do you have specialist advisers?

Although our skilled Student Hub Assistants are able to answer many of your questions, we also have a team of specialist advisers supporting us, including staff with experience in mental health, money advice, disability services, careers advice, immigration advice or academic/fees/programmes enquiries. If we can't respond to your enquiry right away, we'll refer you to the right person and will make sure you know what the next steps will be.

Will confidentiality be affected?

The Student Services Hub staff are all part of the Student Support Services team, which is part of Student, Academic and Corporate Services. They take your confidentiality very seriously. To find out more about how we protect and use your personal data, please read our confidentiality and data sharing statement. 

Can I hand in a document outside of working hours or without seeing a Student Hub Assistant?

We can only accept paper documents during our working hours, outside of these please either upload documents via your Portal using the “Upload a Student Services Document” option within the “I want to..” section or alternatively email them directly to ask@stir.ac.uk. 

If visiting the Student Services Hub to hand in a document, you may not need to speak with a Student Hub Assistant. Please speak to our Welcome Assistants who will advise. Should this not be an option for you please contact the Student Services Hub team for advice.

What do I do in an emergency?

The Student Services Hub is not an emergency service. If you are having an emergency, you should contact the emergency services immediately on 999. You can also check our out-of-hours and emergency support here. If you are in crisis and think that you might be at risk of harm, you should contact your GP or an organisation such as Samaritans. If you believe someone else is at risk of harm, you should call the Police on 999 immediately.