Service Level Agreement (SLA) - Careers Service

This Statement of Service outlines the standard of service you can expect as a client of the Careers Service at the University of Stirling. It includes our overall mission as well as details of what we can offer you, and what we expect of you as a user of the service.

1. Mission statement

We are your professional careers experts who provide reliable and relevant careers education, information, advice and guidance to all Stirling students and graduates to empower you to explore career options, develop career skills, and make informed career decisions for a meaningful and fulfilling future

2. Who can use the Careers Service?

You can use the Careers Service if you are:

  • a current fully enrolled full or part-time student at the University of Stirling or INTO;
  • a University of Stirling student who is currently taking a leave of absence;
  • an exchange student currently studying at the University of Stirling;
  • a graduate of the University of Stirling who has registered with the Careers Service’s TARGETconnect platform;
  • staff of the University of Stirling who have registered with the Careers Service’s TARGETconnect platform.

3. Services for current University of Stirling students

The Careers Service offers the following services to full-time and part-time undergraduate and postgraduate students at the University of Stirling:

Information

  • Provided through our Careers on Canvas VLE site (requires login), our Careers website, and take away material in the Student Services Hub. Containing labour market and occupational information, information on job-seeking skills, making applications and post-graduate study.
  • Access to employer directories, such as the Times Top 100, outlining major graduate recruiters.
  • Access to online, subscribed to software, including CareerSet, Graduates First and GoinGlobal.
  • Regular news updates through TARGETconnect, LinkedIn, Twitter and Instagram.

Advice and guidance

  • Designated Careers Consultants for each Faculty. Find out how to get in touch with the consultant for your Faculty.
  • Online CV feedback facility (CareerSet) provides immediate feedback on your CV. To access, login to TARGETconnect.
  • 15-minute quick queries, bookable online via TARGETconnect, for help with getting started, career options and application feedback.
  • Longer Career Planning Appointments, by referral only, with a Careers Consultant for a more in-depth discussion to support career planning and career decision-making. These sessions will empower you to develop your own strategies to make informed career decisions. Find out more about appointments.
  • Mock interviews - these practice interviews with a Consultant will allow you to experience a real interview situation, get feedback on your performance and tips on how to improve. Appointments are bookable via TARGETconnect and should be booked three working days in advance uploading the required documentation.

Range of events

  • Career fairs, events, talks, workshops and sessions, delivered by employers, Work Based Learning and careers staff. Visit our events page for details.
  • Tailored career education delivered within your Faculty by Careers Consultants
  • All events and sessions are promoted via the Careers Service communication channels and are bookable via TARGETconnect (except certain faculty events)

Part-time, volunteering, internship and graduate opportunities

  • Opportunities are provided via the TARGETconnect platform, advertising graduate jobs, internships, volunteer opportunities, and part-time and seasonal work
  • The Stirling Internship Programme, provides full and part-time paid internships exclusively to University of Stirling students and graduates

4. Services for Stirling graduates

As a Stirling graduate, you have life-long support from the Careers Service. From refining your CV, to interview practice and much more, our Careers Consultants are here for you no matter what stage of your professional journey you’re at. See the Careers support for graduates.

The Careers Support for Graduates Canvas site is a great source of information for all careers-related topics. This resource is available to all graduates and provides information on finding opportunities, creating applications, further study, going abroad, and more. 

Graduates should register with stirling.targetconnect.net/.

5. Services to staff

Many of the services we offer to students and graduates – including confidential one-to-one advice, and attending events - are available to Staff of the University of Stirling. To access our services, you will need to register with our management system stirling.targetconnect.net.

6. What we ask of you

We depend on you to help us provide the most effective Careers Service possible.  You can help us by:

  • Actively participating in your careers appointment by preparing in advance and following up by taking any appropriate action suggested by your Consultant.
  • Keeping appointments and attending booked presentations and other activities, or providing reasonable notice in the case of cancellation. We have a non-attendance policy failure to attend, without cancelling, three times could result in your booking privileges being suspended for a short time. 
  • Treating careers staff, employers and other clients with respect and consideration and using the services in a responsible manner.
  • Providing us with constructive feedback on the effectiveness of our service.
  • Responding to the Graduate Outcomes survey for information on what you are doing following graduation and in your subsequent career.

7. What you can expect from us

  • Professional, friendly, welcoming, knowledgeable and approachable staff.
  • Experienced and qualified Careers Consultants with specialist sector knowledge.
  • Confidential service that offers client-centred guidance, impartial advice and unbiased information.
  • Comprehensive, accurate and timely information delivered through a range of media and relevant formats.
  • Careers education, information, advice and guidance delivered by qualified, competent and experienced careers staff.
  • Equality of opportunity and access regardless of age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, nationality, race, religion or belief, sex or sexual orientation.
  • Reasonable notice if we are forced to cancel an event or appointment booking.
  • A feedback mechanism and complaints procedure.

8. Policies and codes of standards

We comply with all relevant professional codes including those outlined below:

9. Help us improve

Feedback

The Careers Service values your feedback and suggestions. You can provide feedback in person, by email (ask@stir.ac.uk), by phone, through social media or via TARGETconnect.

We may ask for more formal feedback, for example via surveys and questionnaires, on our range of activities including events and appointments.

Complaints

If something goes wrong or you are dissatisfied with our service, please tell us via the methods above or use the University’s Complaints Procedure

10.  More information

Student Services Hub, Campus Central
University of Stirling
FK9 4LA

Tel: 01786 466022
Email: ask@stir.ac.uk
TARGETconnect: stirling.targetconnect.net

We aim to respond to emails within five working days.