Customer Service
In Information Services we pride ourselves on our Customer Service.
We have a number of different ways of communicating with our staff and students, and getting your feedback on our services. You may not know that we also have a number of ways of measuring our service performance. Please see our Customer Service page for:
- our Customer Charter
- our Service Standards and KPIs
- information about our satisfaction surveys
- information on how we collect your feedback
- how we turn your feedback into service improvement (You Said, We Did annual campaign)
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Student Service of the Year
We're proud to have been recognised through the Students' Union annual RATE Awards in their Student Service of the Year category.